tarun prasad
Live chat is a real-time communication tool that allows businesses to connect with their customers on their website. It is a convenient and efficient way for customers to get help with their questions or problems, and it can also help businesses to improve their customer service.
Here are some of the benefits of live chat for businesses:
- Faster response times: Live chat allows businesses to respond to customer inquiries in real time, which can help to reduce wait times and improve customer satisfaction.
- Increased customer satisfaction: Studies have shown that customers who use live chat are more likely to be satisfied with their customer service experience.
- Improved customer relationships: Live chat can help businesses to build stronger relationships with their customers by providing them with a more personal and interactive experience.
- Increased sales: Live chat can help businesses to increase sales by providing customers with the information they need to make a purchase.
Why is live chat an essential part of customer service?
In today’s digital age, customers expect to be able to get help with their questions or problems quickly and easily. Live chat is a great way to meet this expectation and provide customers with the level of service they demand.
Purpose of the blog post
The purpose of this blog post is to provide businesses with information about the benefits of live chat and to help them choose the best live chat support app for their needs.
15 best live chat support apps, along with a brief overview of each app, including its features, pricing, and pros and cons:
1. Zendesk Chat
Zendesk Chat is a popular live chat support app that offers a wide range of features, including canned responses, chat transcripts, and integration with other Zendesk products. It is a good choice for businesses of all sizes.
Pricing: Starts at $14/agent/month
Pros:
- Wide range of features
- Easy to use
- Integrates with other Zendesk products
Cons:
- Can be expensive for larger businesses
- Not as customizable as some other live chat apps
2. LiveChat
LiveChat is another popular live chat support app that offers a variety of features, including chat transcripts, visitor tracking, and integration with CRM systems. It is a good choice for businesses of all sizes.
Pricing: Starts at $16/agent/month
Pros:
- Wide range of features
- Easy to use
- Integrates with CRM systems
Cons:
- Can be expensive for larger businesses
- Not as customizable as some other live chat apps
3. Tidio
Tidio is a free live chat support app that offers a basic set of features, including chat transcripts, visitor tracking, and canned responses. It is a good choice for businesses with limited budgets.
Pricing: Free plan available, paid plans start at $15/month
Pros:
- Free plan available
- Easy to use
- Integrates with CRM systems
Cons:
- Limited features
- Not as customizable as some other live chat apps
4. Intercom
Intercom is a live chat support app that also offers a variety of other features, such as customer messaging, in-app chat, and knowledge base integration. It is a good choice for businesses that want a comprehensive customer engagement platform.
Pricing: Starts at $39/month
Pros:
- Wide range of features
- Easy to use
- Integrates with other Intercom products
Cons:
- Can be expensive for larger businesses
- Not as customizable as some other live chat apps
5. Olark
Olark is a live chat support app that offers a friendly and approachable user interface. It is a good choice for businesses that want to provide a positive customer service experience.
Pricing: Starts at $19/agent/month
Pros:
- Friendly user interface
- Easy to use
- Integrates with other Olark products
Cons:
- Limited features
- Not as customizable as some other live chat apps
6. HubSpot Chat
HubSpot Chat is a live chat support app that is integrated with HubSpot’s CRM platform. It is a good choice for businesses that use HubSpot and want a seamless customer engagement experience.
Pricing: Starts at $40/month
Pros:
- Integrated with HubSpot CRM
- Easy to use
- Affordable
Cons:
- Limited features
- Not as customizable as some other live chat apps
7. Smartsupp
Smartsupp is a free live chat support app that offers a variety of features, including chat transcripts, visitor tracking, and canned responses. It is a good choice for businesses with limited budgets.
Pricing: Free plan available, paid plans start at $12/month
Pros:
- Free plan available
- Easy to use
- Integrates with CRM systems
Cons:
- Limited features
- Not as customizable as some other live chat apps
8. Drift
Drift is a live chat support app that uses chatbots to automate customer interactions. It is a good choice for businesses that want to provide 24/7 customer support.
Pricing: Starts at $150/month
Pros:
- Uses chatbots to automate customer interactions
- Easy to use
- Integrates with CRM systems
Cons:
- Can be expensive for smaller businesses
- Not as customizable as some other live chat apps
9. Crisp
Crisp is a live chat support app that offers a variety of features, including chat transcripts, visitor tracking, and canned responses. It is a good choice for businesses that want a personalized customer service experience.
Pricing: Starts at $19/agent/month
Pros:
- Wide range of features
- Easy to use
- Personalization features
- Integration with other apps
- Good customer support
Cons:
- Can be expensive for smaller businesses
- Not as customizable as some other live chat apps
Pros:
- Wide range of features
- Easy to use
- Personal
10. Tawk.to
Tawk.to is a free live chat support app that offers a basic set of features, including chat transcripts, visitor tracking, and canned responses. It is a good choice for businesses with limited budgets.
Pricing: Free plan available, paid plans start at $15/month
Pros:
- Free plan available
- Easy to use
- Integrates with CRM systems
Cons:
- Limited features
- Not as customizable as some other live chat apps
11. Userlike
Userlike is a live chat support app that offers a variety of features, including chat transcripts, visitor tracking, and canned responses. It is a good choice for businesses that want a personalized customer service experience.
Pricing: Starts at $29/month
Pros:
- Wide range of features
- Easy to use
- Personalization features
Cons:
- Can be expensive for smaller businesses
- Not as customizable as some other live chat apps
12. LiveAgent
LiveAgent is a live chat support app that offers a variety of features, including chat transcripts, visitor tracking, and integration with CRM systems. It is a good choice for businesses of all sizes.
Pricing: Starts at $15/agent/month
Pros:
- Wide range of features
- Easy to use
- Integrates with CRM systems
Cons:
- Can be expensive for larger businesses
- Not as customizable as some other live chat apps
13. Re:amaze
Re:amaze is a live chat support app that focuses on providing a great user experience for customers. It is a good choice for businesses that want to provide a high-quality customer service experience.
Pricing: Starts at $29/month
Pros:
- Focuses on providing a great user experience for customers
- Easy to use
- Integrates with CRM systems
Cons:
- Can be expensive for smaller businesses
- Not as customizable as some other live chat apps
14. Gorgias
Gorgias is a live chat support app that is designed for businesses that sell products online. It offers a variety of features, including chat transcripts, visitor tracking, and integration with e-commerce platforms.
Pricing: Starts at $49/month
Pros:
- Designed for businesses that sell products online
- Wide range of features
- Easy to use
Cons:
- Can be expensive for smaller businesses
- Not as customizable as some other live chat apps
15. Freshchat
Freshchat is a live chat support app that offers a variety of features, including chat transcripts, visitor tracking, and integration with CRM systems. It is a good choice for businesses of all sizes.
Pricing: Starts at $19/agent/month
Pros:
- Wide range of features
- Easy to use
- Integrates with CRM systems
Cons:
- Can be expensive for larger businesses
- Not as customizable as some other live chat apps
This is just a small sample of the many live chat support apps that are available. When choosing a live chat app, it is important to consider your business’s needs and budget. You should also compare the features of different apps to find the one that best meets your requirements.
Here are some tips on how to choose the best live chat support app for your business:
- Consider your business’s needs. What are your goals for using live chat? Do you want to improve customer service, increase sales, or something else? Once you know your goals, you can start to narrow down your options.
- Evaluate the features of each app. What features are important to you? Do you need chat transcripts, visitor tracking, or integration with other apps? Make a list of the features that are essential for your business, and then compare the different apps to see which one offers the most features.
- Compare pricing. Live chat apps can range in price from free to hundreds of dollars per month. It’s important to compare pricing plans to find the one that fits your budget.
- Read reviews. Once you’ve narrowed down your options, read reviews of the different apps. This will give you an idea of how other businesses have used the app and what they think of it.
- Get a free trial. Many live chat apps offer free trials. This is a great way to try out an app before you commit to it.
Here are some additional factors to consider when choosing a live chat support app:
- Ease of use. The live chat app should be easy to use for both you and your customers.
- Customization. The live chat app should be customizable so that you can brand it to match your website and business.
- Support. The live chat app should offer good support in case you have any problems.
Live chat is a powerful tool that can help businesses improve customer service, increase sales, and build stronger relationships with their customers. When choosing a live chat support app, it is important to consider your business’s needs and budget. You should also compare the features of different apps to find the one that best meets your requirements.
Here are some of the benefits of live chat for businesses:
- Faster response times: Live chat allows businesses to respond to customer inquiries in real time, which can help to reduce wait times and improve customer satisfaction.
- Increased customer satisfaction: Studies have shown that customers who use live chat are more likely to be satisfied with their customer service experience.
- Improved customer relationships: Live chat can help businesses to build stronger relationships with their customers by providing them with a more personal and interactive experience.
- Increased sales: Live chat can help businesses to increase sales by providing customers with the information they need to make a purchase.
Encourage businesses to choose the best live chat support app for their needs
If you are looking for a way to improve your customer service, increase sales, and build stronger relationships with your customers, then live chat is a great option. There are many different live chat support apps available, so it is important to choose the one that best meets your needs and budget.
I encourage you to sign up for a free trial of one of the live chat support apps mentioned in this blog post. This will give you a chance to try out the app and see if it is right for your business.
Thank you for reading!
