Record.it

Record is a customer support layer that helps websites resolve user issues faster. It does this by capturing user sessions, including data like network requests, frontend errors, and user transcripts. This data can then be analyzed by Record to identify the root cause of the issue, and to recommend a resolution. Record also integrates with popular customer support platforms like Zendesk and Intercom, making it easy to share user recordings with your support team.

Here are some of the key features of Record.it :

• Capture Data with Clarity: Record captures a wide range of data about user sessions, including network requests, frontend errors, and user transcripts. This data can then be used to identify the root cause of user issues.
• Investigate Issues Faster: Record analyzes the data it captures to identify the root cause of user issues. This can help your support team resolve issues faster, without having to rely on users to provide detailed descriptions of the problem.
• Intelligent CX Data Analysis: Record uses artificial intelligence to analyze the data it captures. This can help you identify trends in user behavior, and to identify potential problems before they become major issues.
• Data Compliance: Record allows you to capture data in a way that complies with data privacy regulations. This can help you protect your users’ data, and to avoid legal problems.

If you’re looking for a way to improve the customer support experience for your website, Record is a great option. It can help you resolve issues faster, identify trends in user behavior, and protect your users’ data.

Here are some of the benefits of using Record:

• Reduced support ticket volume: Record can help you reduce the number of support tickets you receive by helping your users resolve issues themselves.
• Faster issue resolution: Record can help you resolve issues faster by providing your support team with the information they need to diagnose and fix the problem.
• Improved customer satisfaction: Record can help you improve customer satisfaction by providing a better support experience.
• Increased productivity: Record can help you increase your team’s productivity by automating tasks and providing them with the information they need to resolve issues quickly.

If you’re looking for a way to improve your website’s customer support, Record is a great option. It’s easy to use, affordable, and effective.