Livechat

LiveChat is a cloud-based live chat software that helps businesses provide customer support and boost sales. It offers a variety of features that make it a powerful customer service tool, including:

• Real-time chat: Agents can chat with customers in real time, which helps to resolve issues quickly and efficiently.
• Chatbots: LiveChat can be used to create chatbots that can answer common customer questions, freeing up agents to focus on more complex issues.
• Chat transcripts: All chat conversations are saved so that agents can refer back to them if needed.
• Integrations: Live Chat can be integrated with a variety of other business tools, such as CRM systems, email marketing platforms, and payment processors.

Here are some additional details about LiveChat:

• Pricing: LiveChat offers a variety of pricing plans to fit the needs of businesses of all sizes. The basic plan starts at $20 per agent per month, and the Business plan starts at $59 per agent per month.
• Features: In addition to the features mentioned above, Live Chat also offers a variety of other features, such as:
  • Visitor tracking: Live Chat tracks visitors to your website so that you can see who they are, where they are from, and what pages they are viewing.
  • Chat widget customization: You can customize the look and feel of your chat widget to match your website’s branding.
  • Chat reports: LiveChat provides detailed reports on chat activity so that you can track the performance of your customer support team.
• Support: LiveChat offers 24/7 customer support via email, chat, and phone.

Here are some of the pros and cons of LiveChat:

Pros:

• Easy to use
• Affordable
• Wide range of features
• Integrations with other business tools
• 24/7 customer support

Cons:

• Not as customizable as some other live chat software
• Chatbots can be limited in their functionality
• Reports can be complex to understand

Overall, LiveChat is a great choice for businesses of all sizes that are looking for a powerful and easy-to-use live chat software. It offers a wide range of features and integrations, and it is backed by 24/7 customer support. If you are looking for a way to improve your customer service, I highly recommend Live Chat.