ClickConnector is a cloud-based customer support platform that helps businesses of all sizes provide omnichannel support to their customers. It offers a unified inbox, chatbots, knowledge base, and other features to help businesses streamline their customer support operations and improve their customer experience.
Features of ClickConnector
- Unified inbox: ClickConnector’s unified inbox allows support teams to manage all customer conversations from a single place, regardless of the channel (e.g., email, live chat, social media).
- Chatbots: ClickConnector’s chatbots can be used to automate common customer support tasks, such as answering frequently asked questions, providing product information, and routing customers to the appropriate support agent.
- Shared team workspace: ClickConnector’s shared team workspace allows support teams to collaborate on customer tickets, share knowledge base articles, and view real-time team performance metrics.
- Real-time behavioral tracking: Click Connector’s real-time behavioral tracking allows support teams to track customer interactions across multiple channels and provide more personalized support.
- Self-service options: ClickConnector’s self-service options allow customers to find answers to their questions and resolve issues on their own, without having to contact support.
Price of ClickConnector
ClickConnector offers a variety of pricing plans to meet the needs of businesses of all sizes. The Basic plan starts at $39 per month for 1 user and 1,000 tickets. The Pro plan starts at $79 per month for 5 users and 5,000 tickets. The Enterprise plan is custom-priced and includes additional features and support.
Pros and Cons of Click Connector
- Unified inbox for managing all customer conversations from a single place
- Customizable chatbots to automate common customer support tasks
- Shared team workspace for collaboration and knowledge sharing
- Real-time behavioral tracking for more personalized support
- Self-service options for customers to resolve issues on their own
- Affordable pricing plans for businesses of all sizes
- Some users report that the user interface can be cluttered and difficult to navigate
- The knowledge base could be more comprehensive
- The chatbot builder could be more user-friendly
Overall, ClickConnector is a good choice for businesses that are looking for an affordable and easy-to-use customer support platform. It offers a wide range of features that can help businesses improve their customer support experience, such as a unified inbox, customizable chatbots, and real-time behavioral tracking.
If you are looking for a customer support platform that can help you provide omnichannel customer support and improve your customer experience, ClickConnector is a good option to consider. It offers a variety of features that can help you meet the needs of your customers and provide them with the best possible support.